Privacy Policy

We may collect personal information that is reasonably necessary to respond to your enquiry, prepare a quote, arrange work or provide our services.

• Contact informationYour name, email address, phone number and preferred contact details
• Property and service informationYour service address, suburb, property type, system details and requested work
• Booking and transaction informationAppointment details, quote history, service records and payment related details where applicable
• Technical informationIP address, browser type, device information, website activity and cookies
• Information you providePhotos, plans, notes and other details submitted through forms, email, phone or correspondence

Payment handling Where payment services are used, payment information may be processed securely by an authorised payment provider. Comfort Systems does not need to retain complete card details.

We may use personal information to:

• Provide, schedule and manage our heating, cooling and related services
• Prepare quotes, process bookings and manage payments where applicable
• Respond to enquiries, service requests and customer support matters
• Send service communications or marketing where consent has been provided
• Improve our website, customer experience, services and security
• Maintain business records and comply with legal or regulatory obligations

Where applicable, we handle personal information based on your consent, the steps required to provide a quote or service, our legal obligations and our legitimate business interests. We aim to collect only information that is relevant to the purpose for which it is requested.

We may share relevant information with trusted service providers that help us operate our website or deliver our services, with professional advisers, with regulatory authorities where required by law, or with another party where you have given consent.

Our website may use cookies and similar technologies to support functionality, understand website usage and improve performance. You can control or disable cookies through your browser settings. Some website features may not operate correctly if certain cookies are disabled.

Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, manage our business records, resolve a matter or comply with legal, accounting and regulatory obligations. Information that is no longer required may be securely deleted or deidentified.

Depending on the laws that apply, you may ask to access or correct personal information we hold about you, request deletion or restriction in appropriate circumstances, object to certain handling, or withdraw consent where consent is the basis for use.

To make a privacy request, email Contact Comfort Systems. We may need to verify your identity before completing a request.

We use reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure, but we review practical safeguards as our systems and services evolve.

Some technology or service providers may store or process information outside Australia. Where personal information is transferred overseas, we take reasonable steps to use appropriate providers and safeguards in accordance with applicable privacy requirements.

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

We may update this Privacy Policy periodically to reflect changes to our services, systems or legal obligations. The effective date shown at the top of this page identifies the current version. We encourage you to review this page when you use our website or services.